JOB DESCRIPTION: Chief Advancement Officer

Reports to: Chief Executive Officer

Status: Full-time

Travel expectations: The Chief Advancement Officer is responsible for leading fundraising efforts and managing staff across our 5 locations in Lancaster & Chester Counties.

The Opportunity:

This is an exciting opportunity for someone eager to spearhead growth and advancement at a mission-driven and innovative organization with ambitious plans to expand our impact in the communities we serve. We are committed to offering a competitive salary, which will reflect the experience and skills the successful candidate brings to the organization.

We provide an exceptional benefits package, including nearly 100% employer-paid health insurance, a retirement plan with a company match of up to 3%, life insurance, long-term and short-term disability insurance, paid time off, holiday pay, an Employee Assistance Program, and tuition reimbursement. This role offers significant growth potential, as the successful candidate will have the opportunity to shape and lead our future.

About Good Sam:

Established in 2002, Good Samaritan Services (Good Sam) has been dedicated to compassionately responding to homelessness and poverty. Inspired by the Parable of the Good Samaritan, our mission is rooted in the imperative to “Go and do likewise,” demonstrating love and care for our neighbors in need.

What began as a modest emergency shelter for 5 men in Phoenixville has since flourished into a comprehensive organization serving up to 300 men, women, and children daily across five locations: Phoenixville, Kennett Square, Coatesville, Ephrata, and Lancaster City.

With a staff of over 40 dedicated individuals and supported by hundreds of volunteers, Good Sam owns 15 properties utilized for short-term housing, providing over 100 beds of safe housing every night. In addition, Good Sam provides $250,000 annually in rental assistance to help individuals and families avoid homelessness.

Our commitment to excellence is reflected in our Seal of Excellence accreditation from the Pennsylvania Association of Nonprofit Organizations (PANO), a recognition of our exceptional management practices. Funded predominantly by private donations, our $3.4 million budget fuels our transformative programs and services.

At Good Sam, we offer a holistic approach to addressing homelessness and poverty. Our comprehensive programs encompass relationship-based case management, professional counseling, food provision, and financial empowerment initiatives such as the Matched Savings Program and Microloan Program. This comprehensive approach has enabled us to assist thousands of individuals and families, facilitating their transition from crisis to stability.

Notably, 25% of our staff are graduates of our program, exemplifying the transformative impact of our work. Annually, we serve over 800 individuals, ranging from those experiencing street homelessness to families facing housing insecurity.

Moving forward, we have an ambitious strategic plan which calls for us to increase our impact and serve more people in our communities. As a result, the Chief Advancement Officer will be expected to not only meet the current budget requirements but also spearhead significant growth in our fundraising efforts.

Position Summary:

The Chief Advancement Officer (CAO) at Good Sam is a strategic leader responsible for developing and executing a comprehensive fundraising strategy to meet the organization’s annual revenue goal of $3.4 million. The CAO will lead and inspire a team focused on Fundraising & Donor Relations, Marketing & Communications, Grants Management, Volunteer Stewardship, and Networking to advance Good Sam’s mission of compassionately responding to homelessness and poverty. This individual will cultivate relationships with donors, foundations, community leaders, and volunteers to increase awareness, support, and financial stability for the organization.

The CAO will oversee all aspects of fund development, including annual giving, major gifts, planned giving, capital campaigns, special events, and grant writing.

They will also play a key role in enhancing Good Sam’s public presence and brand recognition. As a member of the Leadership Team, the CAO will collaborate closely with staff across all locations to align fundraising efforts with programmatic and community engagement goals.

The ideal candidate is an innovative and driven leader with a proven track record in fundraising and development, exceptional communication skills, and the ability to build meaningful partnerships to support Good Sam’s ongoing growth and impact.

Key Accountabilities:

Fundraising & Donor Relations

Develop and implement an annual fund development plan to ensure fiscal health and future growth.

• Oversee strategies for annual funds, major gifts, planned giving, capital needs, donor prospecting, events, campaigns, grants, and volunteer opportunities.
• Lead donor stewardship efforts, ensuring continuous engagement, recognition, and upgrades.
• Create regular appreciation and recognition initiatives for donors/volunteers.
• Expand revenue streams through sponsorships, partnerships, and in-kind donations.
• Manage timely donor acknowledgment processes.
• Enhance Good Sam’s brand recognition and identify new donor prospects.
• Build relationships with churches, seeking speaking opportunities.

Board of Directors Relations

Participate in the Board’s Development Committee to set and achieve fundraising goals.

• Provide fundraising training to Board members and leadership volunteers.
• Present Development reports to the Board and attend meetings.
• Assist the Board in identifying and researching new members.

Staff Management & Leadership

• Supervise a team of seven, ensuring training and development opportunities.
• Set performance goals, conduct reviews, and facilitate regular team meetings.

Marketing & Communications

• Supervise the Director of Marketing to ensure brand consistency and accuracy.
• Collaborate with the development team to create outreach strategies for fundraising campaigns that go beyond print & digital marketing tactics, ensuring an integrated approach to engaging the community, donors, volunteers, and partners to maximize campaign success.

Grants Management

• Supervise Grant Writers and ensure reporting requirements are met.
• Foster collaboration between Grant Writers and Program/Operations staff.
• Inform Program/Operations staff of specific grant stipulations when necessary.
• Identify new grant opportunities.

Volunteer Stewardship

• Establish volunteer recognition and cultivation processes.
• Ensure volunteer standards are met across all locations.

Networking

• Represent Good Sam at community events (Chamber, Rotary, etc.).
• Deliver presentations and attend outreach events to expand network.
• Ensure Development Team participation in networking events.

Database Utilization/IT

• Master donor database management for research and note-taking.
• Identify and implement software needs for development/volunteer management.
• Train Development staff on relevant software programs.

Fundraising Events

• Plan and execute events with the support of the Development Team and Committees: Taste of Phoenixville, Ephrata Eats, Golf Outing, Phoenixville Bed Races, Holiday Hustle Race Series, etc.
• Solicit event sponsorships and track revenue/expenses.

General Administration

• Analyze data for progress and trends, ensuring accurate record-keeping.
• Collaborate with Leadership Team to align financial support with community engagement needs.
• Assist with recruiting, hiring, and training staff when needed.
• Maintain compliance with company policies and support annual budget creation.
• Set annual goals for the Development Team aligned with budget objectives.

General Support to the CEO

• Handle duties assigned by the CEO.

Requirements:

• Bachelor’s degree and a minimum of 5 years of proven experience in fundraising, with a strong track record of securing substantial funding for non-profits or similar organizations.
• Demonstrated leadership experience supervising teams, with the ability to manage and drive initiatives that support an annual budget of $3.4 million.
• Passionate about Good Sam’s mission, with confidence in the organization’s goals and a proactive, goal-oriented mindset.
• Proven success in fundraising, relationship building with board members, donors, and stakeholders, and working both independently and as part of a team.
• Strong strategic thinking, problem-solving, and time management skills with the ability to troubleshoot, execute plans, and exceed budget goals.
• Excellent verbal and written communication skills, along with strong interpersonal abilities to connect with people and build lasting relationships.
• Proficient in marketing, social media, and donor database software, with a solid grasp of development tools and systems.
• Valid driver’s license, access to a vehicle, and proof of auto insurance.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday through Friday
• Weekends as needed

Education:

• Bachelor’s (Required)

Experience:

• Fundraising: 5 years (Required)

Please email resume to Nate Hoffer at nateh@goodsamservices.org.

JOB DESCRIPTION: Director of Facilities – Full Time 40 hours per week

Reports to: Chief Executive Officer (CEO)

Status: Full-time – Exempt

Purpose: The Director of Facilities is responsible for the oversight, care, and strategic planning for Good Samaritan Services’ 16 properties. This role ensures that all facilities are safe, well-maintained, and aligned with organizational goals. In addition to supervising maintenance staff, the Director will play a key role in repairs, capital planning, compliance with zoning and building codes, and collaboration with program and development teams on facilities-related projects.

JOB DUTIES AND RESPONSIBILITIES

Leadership & Oversight

• Supervise and support two Facilities Managers.
• Set priorities and manage workloads across properties to ensure efficient operations and timely maintenance.
• Develop and manage annual and multi-year capital improvement plans in coordination with the Leadership and Facilities Committee.

Property Maintenance & Safety

• Ensure that all properties are properly maintained, attractive, and compliant with safety standards.
• Provide hands-on assistance with maintenance projects.
• Ensure there is an efficient way for staff to report maintenance issues (ticketing system on Rock)
• Respond to emergency maintenance issues and ensure proper systems are in place for after-hours needs.
• Evaluate which projects can be completed in-house vs. through outside contractors.
• Establish and maintain a comprehensive list of annual service items (furnaces, dryer vents, etc.).

Capital Improvements Planning & Project Management

• Lead long-term planning efforts for capital improvements and renovations.
• Coordinate with program staff to ensure facility projects support service delivery needs.
• Work with development staff to support grant proposals and donor reporting related to capital improvements.

Regulatory Compliance

• Maintain familiarity with local building codes, zoning regulations, and inspection requirements.
• Ensure compliance with all applicable regulations and permit processes.

Collaboration & Communication

• As a member of the Facilities Committee, you will attend meetings and provide updates on projects and priorities.
• Collaborate with staff across departments and provide clear communication on project timelines and expectations.
• Help to coordinate volunteer workdays and ensure proper planning and supervision of volunteer-led facility tasks.
• Develop and maintain strong partnerships with local vendors, contractors, and suppliers across Lancaster and Chester Counties to support ongoing facilities needs and capital projects.

Qualifications

• Minimum of 5 years of experience in facilities management, property maintenance, or construction oversight.
• Demonstrated ability to manage teams and contractors.
• Hands-on experience with home repairs (e.g., carpentry, electrical, painting, plumbing).
• Strong organizational, leadership, and project management skills.
• Knowledge of building codes, zoning laws, and local permitting processes.
• Skilled in communication, both verbal and written.
• High school diploma or equivalent required; additional training or certification in facilities management or construction is a plus.
• Valid Driver’s License required.

JOB DESCRIPTION: RESOURCE COORDINATOR – CHESTER COUNTY

Reports to: Director of Program
Status: Full-time. Schedule will be negotiated. Non-Exempt
Purpose: Provides direct case management services to Good Sam participants. The Resource Coordinator will manage a case load in various stages of the continuum of care Good Sam provides (shelter, housing, etc.) Works collaboratively with all staff members.

JOB DUTIES AND RESPONSIBILITIES
1.Demonstrate a high level of commitment to the success of our participants by:
—Developing a case management plan that outlines steps to help our participants achieve their goals.
—Help the participants understand all the services that are available to them, both inside the organization and outside the organization.
—Keep participants informed on any organizational programs that are happening.
2. Show strong commitment to tracking activity and collecting data on internal and external database systems.
3. Maintains clear communication with participants and staff.
4. Be knowledgeable of the central intake process for the county and maintain relationships with referral partners. Be quick to respond to County Providers with referrals into Emergency Housing.
5. Collect program fees and give receipts to participants as appropriate.
6. Be mindful of the responsibility the position holds in terms of donor, volunteer and community relations.
7. Attend staff meetings.
8. Represent Good Sam at partner meetings.
9. Meet regularly with the Director of Programs for supervision.
10. Assist to keep all policies and procedures relevant and current.
11. All other duties and responsibilities assigned by leadership.

REQUIREMENTS
−Ability to establish and maintain good working relationships with participants as they fulfill the goals of their case management plan.
−Embodies Good Sam’s core values: Faith, Compassion, Generosity, Partnership, Gratitude, Stewardship
−Ability to assume responsibility and make decisions.
−Ability to establish and maintain cooperative working relationships with staff.
−Ability to understand and willingness to support the mission and goals of the Good Samaritan Services.
−Ability to multitask.
−Ability to express ideas orally and in writing
−Must provide office with a copy of current auto insurance.
−Knowledge of the social service network in Chester County/Lancaster County and southeastern Pennsylvania as well as other resources appropriate to meet participants needs.
−Be free of outstanding warrants for arrest, and have a clean child clearance check.
−After hiring the Resource Coordinator will be trained in the use of passive restraints and cardiopulmonary resuscitation (CPR), First Aid.

EDUCATIONAL REQUIREMENTS
Minimum – High School diploma and previous non-profit experience.
Preferred – Bachelor’s degree in Human Services, Ministry, or other related field.
Experience helping those in trauma, homelessness, domestic violence, sex trafficking victims, and other areas.
Spanish speaking preferable but not required

To apply, send resume to Catarina Folks at catarinaf@goodsamservices.org or click here to apply on Indeed 

JOB DESCRIPTION: RESOURCE COORDINATOR—LANCASTER COUNTY

Reports to: Director of Program

Status: Full-time. Schedule will be negotiated. Non-Exempt

Purpose: Provides direct case management services to Good Sam participants. The Resource Coordinator will manage a case load in various stages of the continuum of care Good Sam provides (shelter, housing, etc.) Works collaboratively with all staff members.

JOB DUTIES AND RESPONSIBILITIES

1. Demonstrate a high level of commitment to the success of our participants by:

• Developing a case management plan that outlines steps to help our participants achieve their goals.
• Help the participants understand all the services that are available to them, both inside the organization and outside the organization.
• Keep participants informed on any organizational programs that are happening.

2. Show strong commitment to tracking activity and collecting data on internal and external database systems.

3. Maintains clear communication with participants and staff.

4. Be knowledgeable of the central intake process for the county and maintain relationships with referral partners. Be quick to respond to County Providers with referrals into Emergency Housing.

5. Collect program fees and give receipts to participants as appropriate.

6. Be mindful of the responsibility the position holds in terms of donor, volunteer and community relations.

7. Attend staff meetings.

8. Represent Good Sam at partner meetings.

9. Meet regularly with the Director of Programs for supervision.

10. Assist to keep all policies and procedures relevant and current.

11. All other duties and responsibilities assigned by leadership.

REQUIREMENTS

• Ability to establish and maintain good working relationships with participants as they fulfill the goals of their case management plan.
• Embodies Good Sam’s core values: Faith, Compassion, Generosity, Partnership, Gratitude, Stewardship
• Ability to assume responsibility and make decisions.
• Ability to establish and maintain cooperative working relationships with staff.
• Ability to understand and willingness to support the mission and goals of the Good Samaritan Services.
• Ability to multitask.
• Ability to express ideas orally and in writing
• Must provide office with a copy of current auto insurance.
• Knowledge of the social service network in Chester County/Lancaster County and southeastern Pennsylvania as well as other resources appropriate to meet participants needs.
• Be free of outstanding warrants for arrest, and have a clean child clearance check.
• After hiring the Resource Coordinator will be trained in the use of passive restraints and cardiopulmonary resuscitation (CPR), First Aid.

EDUCATIONAL REQUIREMENTS

Minimum – High School diploma and previous non-profit experience.

Preferred – Bachelor’s degree in Human Services, Ministry, or other related field.

Experience helping those in trauma, homelessness, domestic violence, sex trafficking victims, and other areas.

Spanish speaking preferable but not required.

To apply, send resume to Christy Hambrick at christyh@goodsamservices.org or click here to apply on Indeed