JOB DESCRIPTION: Chief Operating Officer

Reports to: Chief Executive Officer

Status: Full Time – Exempt

Organizational Profile:

Established in 2002, Good Samaritan Services (Good Sam) has been dedicated to compassionately responding to homelessness and poverty. Inspired by the Parable of the Good Samaritan, our mission is rooted in the imperative to “Go and do likewise,” demonstrating love and care for our neighbors in need.

What began as a modest emergency shelter for five men in Phoenixville has since flourished into a comprehensive organization serving up to 300 men, women, and children daily across five locations: Phoenixville, Kennett Square, Coatesville, Ephrata, and Lancaster City. With a staff of 40 dedicated individuals and supported by hundreds of volunteers, Good Sam owns 15 properties utilized for short-term housing. In addition, Good Sam provides $250,000 annually in rental assistance to help individuals and families avoid homelessness.

Our commitment to excellence is reflected in our Seal of Excellence accreditation from the Pennsylvania Association of Nonprofit Organizations (PANO), a recognition of our exceptional management practices. Funded predominantly by private donations, our $3.4 million budget fuels our transformative programs and services.

At Good Sam, we offer a holistic approach to addressing homelessness and poverty. Our comprehensive programs encompass case management, professional counseling, rental assistance, food provision, and financial empowerment initiatives such as the Matched Savings Program and Microloan Program. This comprehensive approach has enabled us to assist thousands of individuals and families, facilitating their transition from crisis to stability.

Notably, 25% of our staff are graduates of our program, exemplifying the transformative impact of our work. Annually, we serve over 800 individuals, ranging from those experiencing street homelessness to families facing housing insecurity.

From our humble beginnings to our current multifaceted operations, Good Samaritan Services remains steadfast in our commitment to serving and empowering those in need.

Position Summary:

The Chief Operating Officer (COO) at Good Sam is a dynamic leader on the organization’s Leadership Team, overseeing critical functions across Human Resources, Facilities, Technology, and Administrative/Operations domains. With a dedicated staff of 40 individuals across 5 locations and an annual operating budget of $3.4 million, the COO is responsible for ensuring operational excellence and efficiency.

In the realm of Human Resources, the COO establishes and maintains policies, oversees staff training, and manages the performance review and performance improvement processes.

Additionally, they spearhead facilities management, ensuring prompt repairs, adherence to safety standards, and proactive budget planning.

In the technology sphere, the COO implements and maintains office technology, trains staff on relevant tools, and monitors technology spending.

Administrative duties include leading insurance policy bidding, participating in board meetings, and collaborating with the CFO on budget estimates and annual budget preparation.

The ideal candidate has at least five years of leadership experience, financial acumen, and exceptional communication and coaching skills, along with a commitment to promoting the Good Sam culture. As a key executive leader, the COO drives strategic initiatives and operational excellence, fostering an environment of innovation and efficiency to fulfill our mission of serving the community with compassion and excellence.

Click here for more information and to apply for the Chief Operating Officer position on Indeed.

JOB DESCRIPTION: KID’S CORNER LEADER  

Reports to: Director of Program for Lancaster County or Chester County & Hub Coordinator  

Status: Part time; 10 hours a week; Non-exempt  

Purpose: Provides supervision and care for Good Samaritan Services’ Participant children while Guardians are in Case Management, House Meetings, Program events, etc. Ensure children are safe, well-cared for, and entertained while Guardian is with Staff or Volunteers. The Kid’s Corner Leader’s purpose is to babysit the children in the Program to help Participants achieve their Program goals and strive towards stability.

JOB DUTIES AND RESPONSIBILITIES   

1. Ensure safety and well-being of children while present in Kid’s Corner.
2. Care for the children by meeting all physical, social, and emotional needs of children with age-appropriate care.
3. Ensure cleanliness before and after child play. Disinfecting surfaces and toys after children leave Kid’s Corner. Make sure all toys and activities are properly put away after children leave. Also make sure all cleaning products are locked up and not in reach of children. 
4. Plan and lead creative and educational activities for children with age-appropriate activities.
5. Children should not leave the Kid’s Corner designated areas without prior approval from Supervisor and Parents/Guardians.
6. Follow the schedule set by Parents/Guardians and Hub Coordinator for time with children in Kid’s Corner and/or feeding schedules.
7. Be prepared and ready for any and all emergencies that would occur during Kid’s Corner.
8. Work with volunteers with larger groups of children.
9. Communicate with Program Staff and Guardians of children’s behavior and activities during Kid’s Corner.
10. Enter Donor information into database as donations are received and coordinate with Community Engagement Coordinator to ensure Donors get thank you notes for donated items to Kid’s Corner locations.
11. Engage with Program staff for donation needs for activities for Kid’s Corner by coordinating and working with the Hub Coordinator.
12. Order supplies, materials and equipment for Kid’s Corner.
13. Other duties as defined by management. 

REQUIREMENTS  

• Outgoing and friendly personality; able to make quick connections with people and children 
• Able to express gratitude
• Being responsible, patient, and eager to play with children
• Willingness to be flexible and pivot with grace
• Strong organizational skills and attention to detail 
• Basic working knowledge of computer technology, databases and software including current Microsoft Office and willing to learn organization’s database, etc. 
• Strong written and verbal communications skills 
• Ability to plan, coordinate and lead groups 
• Ability to speak about the mission of Good Sam accurately and with passion 
• Occasionally lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds when transporting materials and/or setting up for events 
• Training in the use of passive restraints, cardiopulmonary resuscitation (CPR), First Aid.
• Mandated Reporter Training
• Babysitting & Child Care Training
• An understanding and commitment to the mission of Good Sam and the community you will be serving.  

EDUCATIONAL REQUIREMENTS  

• Preferred education – High School Diploma 
• Two years + relevant work experience working for a non-profit 
• Two years + relevant work experience working with children

To apply, please send your resume and cover letter to hannahm@goodsamservices.org.