Reports to: Director of Program, Lancaster County

Status: Full-time. Schedule will be negotiated. Non-Exempt.

Purpose: Provides direct case management services to Good Sam participants. The Resource Coordinator will manage a caseload of up to 15 participants in various stages of the continuum of care Good Sam provides (emergency housing, supportive housing, etc.) Works collaboratively with all staff members.

Job Duties & Responsibilities

1. Demonstrate a high level of commitment to the success of our participants by:
   – Developing a case management plan that outlines steps to help our participants achieve their goals.
   – Help the participants understand all the services that are available to them, both inside the organization and outside the organization.
   – Keep participants informed on any organizational programs that are happening.
2. Show strong commitment to tracking activity and collecting data on internal and external database systems.
3. Maintains clear communication with participants and staff.
4. Be knowledgeable of the central intake process for the county and maintain relationships with referral partners.
5. Collect program fees as appropriate.
6. Be mindful of the responsibility the position holds in terms of donor, volunteer and community relations.
7. Attend staff meetings.
8. Represent Good Sam at partner meetings.
9. Meet regularly with the Director of Program for supervision.
10. Assist to keep all policies and procedures relevant and current.
11. All other duties and responsibilities assigned by leadership.

Requirements

• Ability to establish and maintain good working relationships with participants as they fulfill the goals of their case management plan.
• Embodies Good Sam’s core values: Faith, Compassion, Generosity, Partnership, Gratitude, Stewardship
• Ability to assume responsibility and make decisions.
• Ability to establish and maintain cooperative working relationships with staff.
• Ability to understand and willingness to support the mission and goals of the Good Samaritan Services.
• Ability to multitask.
• Ability to express ideas orally and in writing
• Must provide office with a copy of current auto insurance.
• Knowledge of the social service network in Chester County/Lancaster County and southeastern Pennsylvania as well as other resources appropriate to meet participants needs.
• Be free of outstanding warrants for arrest and have a clean child clearance check.
• After hiring the Resource Coordinator will be trained in the use of passive restraints and cardiopulmonary resuscitation (CPR), First Aid, Narcan.

Educational Requirements

• Minimum – High School diploma and previous non-profit experience.
• Preferred – Bachelor’s degree in Human Services, Ministry, or other related field.
• Experience helping those in trauma, homelessness, domestic violence, sex trafficking victims, and other areas.

Pay: From $41,200 annually

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Schedule: 8 hour shift

Ability to commute/relocate:
Lancaster, PA 17602: Reliably commute or planning to relocate before starting work (Required)

Education: High school or equivalent (Required)

Experience: Non-profit: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)
• Work Location: In person

Apply here for this Lancaster County position on Indeed.

Reports to: Director of Program, Chester County

Status: Full-time. Schedule will be negotiated. Non-Exempt.

Purpose: Provides direct case management services to Good Sam participants. The Resource Coordinator will manage a caseload of up to 15 participants in various stages of the continuum of care Good Sam provides (emergency housing, supportive housing, etc.) Works collaboratively with all staff members.

Job Duties & Responsibilities

1. Demonstrate a high level of commitment to the success of our participants by:
   – Developing a case management plan that outlines steps to help our participants achieve their goals.
   – Help the participants understand all the services that are available to them, both inside the organization and outside the organization.
   – Keep participants informed on any organizational programs that are happening.
2. Show strong commitment to tracking activity and collecting data on internal and external database systems.
3. Maintains clear communication with participants and staff.
4. Be knowledgeable of the central intake process for the county and maintain relationships with referral partners.
5. Collect program fees as appropriate.
6. Be mindful of the responsibility the position holds in terms of donor, volunteer and community relations.
7. Attend staff meetings.
8. Represent Good Sam at partner meetings.
9. Meet regularly with the Director of Program for supervision.
10. Assist to keep all policies and procedures relevant and current.
11. All other duties and responsibilities assigned by leadership.

Requirements

• Ability to establish and maintain good working relationships with participants as they fulfill the goals of their case management plan.
• Embodies Good Sam’s core values: Faith, Compassion, Generosity, Partnership, Gratitude, Stewardship
• Ability to assume responsibility and make decisions.
• Ability to establish and maintain cooperative working relationships with staff.
• Ability to understand and willingness to support the mission and goals of the Good Samaritan Services.
• Ability to multitask.
• Ability to express ideas orally and in writing
• Must provide office with a copy of current auto insurance.
• Knowledge of the social service network in Chester County/Lancaster County and southeastern Pennsylvania as well as other resources appropriate to meet participants needs.
• Be free of outstanding warrants for arrest and have a clean child clearance check.
• After hiring the Resource Coordinator will be trained in the use of passive restraints and cardiopulmonary resuscitation (CPR), First Aid, Narcan.

Educational Requirements

• Minimum – High School diploma and previous non-profit experience.
• Preferred – Bachelor’s degree in Human Services, Ministry, or other related field.
• Experience helping those in trauma, homelessness, domestic violence, sex trafficking victims, and other areas.

Pay: From $41,200 annually

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Schedule: 8 hour shift

Ability to commute/relocate:
Chester County, PA: Reliably commute or planning to relocate before starting work (Required)

Education: High school or equivalent (Required)

Experience: Non-profit: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)
• Work Location: In person

Apply here for this Chester County position on Indeed.

Reports to: Director of Community Engagement

Status: Full-time (40 hours/week); Exempt.

Purpose: Responsible for making community connections, engaging with and coordinating volunteers, and soliciting in-kind donations with the purpose of moving the needle forward financially for Good Sam.

Job Duties & Responsibilities

1. Initiate new community/partner connections, including representing Good Sam at networking events (2-3 per month). Send photos of events to Marketing and Communications Manager.
   ● Take inventory of Display Kit and ensure it is fully stocked.
   ● Keep calendar up-to-date with where you will be in the community.
2. Oversee volunteer projects.
   ● Evaluate the Volunteer Policy and make modifications as needed.
   ● Ensure volunteer contact information is captured and stored in database, including contact information, release forms, and hours of service.
   ● Organize, process, track, and file all required mentor or other volunteer paperwork: background checks, child clearances, etc.
   ● Coordinate volunteer projects through collaboration with Hub Coordinator
   ● Create a clear plan for the volunteer day and gather all supplies ahead of time
   ● Lead volunteer groups the day-of and arrive early (some evenings and weekends)
   ● Communicate the mission of Good Sam to the group
   ● Be available at all times during volunteer project to connect with volunteers
   ● Clean up after the project
   ● Send thank you notes to volunteers and connect on social media
   ● Send photos to Marketing and Communications Manager to post on social media
3. Oversee Mentors and Recurring Volunteer Opportunities.
   ● Recruit, train, and retain volunteers and mentors (includes creating a clear on- boarding plan for new volunteers). Connect on a regular basis.
   ● Work with Program team to match mentors with participants.
   ● Collaborate with Marketing and Communications Manager to promote volunteer opportunities.
4. Collaborate with Program Team to create volunteer opportunities for Supportive Housing Participants.
5. Solicit in-kind donations for events.
6. Interact with Good Sam partners on social media.
7. Other duties as defined by management.

Requirements

• Outgoing and friendly personality; able to make quick, positive connections with people
• Able to express gratitude
• Willingness to be flexible and does not get flustered easily
• Strong organizational skills and attention to detail
• Strong knowledge of computer technology, databases and software including current Microsoft Office and willing to learn organization’s database, etc.
• Strong written and verbal communications skills
• Ability to plan, coordinate and lead several projects at one time
• Ability to speak about the mission of Good Sam accurately and with passion
• Be available occasionally on evenings and weekends
• Occasionally lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds when transporting materials and/or setting up for events
• Travel to multiple locations each week; valid PA driver’s license
• An understanding and commitment to the mission of Good Sam and the community you will be serving.

Educational Requirements

• Preferred education – High School Diploma

Pay: From $41,600 per year

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule: 8 hour shift

Work Location: In-person

Apply here for this Chester County position on Indeed.