JOB DESCRIPTION – IT & Database Specialist

Reports to: Chief Program & Impact Officer

Status: Non-exempt

Purpose: The IT & Database Specialist ensures that all Good Samaritan Services’ technology systems and platforms run smoothly and that staff have the tools they need to effectively carry out their work. This position will serve as the primary liaison with Flagstream Technologies, our IT vendor, and will develop working knowledge of all platforms used across the organization, including Rock, Microsoft, Intulse, and various security systems. The IT Support Specialist will troubleshoot issues, coordinate vendor support, improve database quality, and proactively monitor systems to ensure continuity of operations.

JOB DUTIES AND RESPONSIBILITIES

• Act as primary contact between Good Samaritan Services and Flagstream Technologies, coordinating service requests and ensuring timely resolution.
• Support and maintain organizational technology platforms, including Rock, Microsoft 365, Intulse phone system, and security systems.
• Respond to staff requests for technical assistance, troubleshooting hardware, software, and connectivity issues.
• Train and support staff in the use of organizational systems to ensure effective utilization.
• Maintain accurate records of hardware, software, licenses, and system access. Develop and modify databases (programming development & coding)
• Assist with onboarding and offboarding employees regarding technology (accounts, permissions, equipment, etc.).
• Proactively monitor systems to minimize downtime and disruptions.
• Work with the Operations Administrative Assistant to identify technology needs and recommend improvements.
• Support organizational initiatives related to technology, data security, and compliance.

REQUIREMENTS

• Associate’s degree or equivalent experience in Information Technology, Computer Science, or related field preferred.
• At least 2 years of IT support experience, preferably in a non-profit or multi-site environment.
• Programming experience in coding projects
• Strong knowledge of Microsoft 365 applications and general IT systems administration.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to prioritize multiple tasks and work independently.
• Commitment to Good Samaritan Services’ mission and values.

WORK ENVIRONMENT

Based at Good Samaritan Services’ main office with occasional travel to other sites as needed.

Position may require evening or weekend availability in case of emergencies.

Interested? Click here to apply!

JOB DESCRIPTION: RESOURCE COORDINATOR

Reports to: Director of Program

Status: Full-time. Schedule will be negotiated. Non-Exempt

Purpose: Provides direct case management services to Good Sam participants. The Resource Coordinator will manage a case load in various stages of the continuum of care Good Sam provides (shelter, housing, etc.) Works collaboratively with all staff members.

JOB DUTIES AND RESPONSIBILITIES

1. Demonstrate a high level of commitment to the success of our participants by:
2. Developing a case management plan that outlines steps to help our participants achieve their goals.
3. Help the participants understand all the services that are available to them, both inside the organization and outside the organization.
4. Keep participants informed on any organizational programs that are happening.
5. Show strong commitment to tracking activity and collecting data on internal and external database systems.
6. Maintains clear communication with participants and staff.
7. Be knowledgeable of the central intake process for the county and maintain relationships with referral partners. Be quick to respond to County Providers with referrals into Emergency Housing.
8. Collect program fees and give receipts to participants as appropriate.
9. Be mindful of the responsibility the position holds in terms of donor, volunteer and community relations.
10. Attend staff meetings.
11. Represent Good Sam at partner meetings.
12. Meet regularly with the Director of Programs for supervision.
13. Assist to keep all policies and procedures relevant and current.
14. All other duties and responsibilities assigned by leadership.

REQUIREMENTS

• Ability to establish and maintain good working relationships with participants as they fulfill the goals of their case management plan.
• Embodies Good Sam’s core values: Faith, Compassion, Generosity, Partnership, Gratitude, Stewardship
• Ability to assume responsibility and make decisions.
• Ability to establish and maintain cooperative working relationships with staff.
• Ability to understand and willingness to support the mission and goals of the Good Samaritan Services.
• Ability to multitask.
• Ability to express ideas orally and in writing
• Must provide office with a copy of current auto insurance.
• Knowledge of the social service network in Chester County/Lancaster County and southeastern Pennsylvania as well as other resources appropriate to meet participants needs.
• Be free of outstanding warrants for arrest, and have a clean child clearance check.
• After hiring the Resource Coordinator will be trained in the use of passive restraints and cardiopulmonary resuscitation (CPR), First Aid.

EDUCATIONAL REQUIREMENTS

• Minimum – High School diploma and previous non-profit experience.
• Preferred – Bachelor’s degree in Human Services, Ministry, or other related field.
• Experience helping those in trauma, homelessness, domestic violence, sex trafficking victims, and other areas.
• Spanish speaking preferable but not required

Interested? Click here to apply!

JOB DESCRIPTION:  Shelter Overnight Monitor

Reports to: Supervisor of Winter Shelter

Status: Part-time and seasonal, exempt.  Shifts will occur between 7:00 pm and 7:00 am every day of the week, January 1st – February 29th.

Purpose: Manage and supervise the Emergency Winter Shelter program during the hours of 7:00 pm and 7:00 am, ensuring the safety and well-being of all participants, volunteers and staff members.    

JOB DUTIES AND RESPONSIBILITIES

1. Fully comprehend the GSS policies and procedures and ensure that participants abide by them.
2. Fully comprehend GSS core values and practice them while interacting with participants.
3. Report any infraction to Supervisor of Winter Shelter.
4. For serious violations, the Overnight Monitor will be responsible for coordinating the removal of the participant. Overnight Monitor must understand the protocol for dealing with emergency situations.
5. Complete all tasks assigned by the Supervisor of Winter Shelter
6. Maintain cleanliness of the property – both inside and outside.
7. Make sure all documentation is recorded (intake, incidents, etc.)
8. Provide emergency medical assistance to participants, including CPR (if certified) and first aid.
9. Prepare beds, including linens, for participants as needed.
10. Clean up participant’s abandoned belongings and dispose of appropriately.
11. Communicate with the Supervisor of Winter Shelter/ Outreach Resource Coordinator to discuss ongoing needs/concerns.
12. Must refrain from the following:
13. Use of violence, threats of violence, profanities, and weapon possession.
    1. Lending or giving money or other personal property to a participant.
    2. Breaking the confidentially agreement signed at the time of employment.

EDUCATION/EXPERIENCE

1. An understanding of recovery from addictions and mental illness is helpful.
2. Ability to organize and prioritize tasks.
3. Ability to work effectively with the Supervisor of Winter Shelter and Outreach Resource Coordinator and other staff.
4. Have good judgment and restraint in dealing with participants.
5. Skill in verbal communication.
6. After hiring, the Shelter Overnight Monitor will be trained in the use of de-escalation techniques and the use of Narcan.

Interested? Click here to apply! Or email JanessaC@GoodSamServices.org