DOING GOOD FEELS GOOD
Rooted in values
Our core values—Faith, Compassion, Generosity, Partnership, Gratitude, and Stewardship—are the foundation of everything we do. These principles guide our mission and shape the way we serve our community and work as a team.
Driven by Compassion
Compassion lies at the very core of what we do, and our dedicated team is a testament to that. We strongly believe in serving our community with genuine care and support, especially for those who may be overlooked or marginalized.
Culture with a Cause
We strive to create a positive and uplifting workplace culture where every team member is valued for their unique contributions, feels supported, and can thrive. Join us in making a difference and being a part of a team that truly cares!
opportunities
Current Job Openings
JOB DESCRIPTION – IT & Database Specialist
Reports to: Chief Program & Impact Officer
Status: Non-exempt
Purpose: The IT & Database Specialist ensures that all Good Samaritan Services’ technology systems and platforms run smoothly and that staff have the tools they need to effectively carry out their work. This position will serve as the primary liaison with Flagstream Technologies, our IT vendor, and will develop working knowledge of all platforms used across the organization, including Rock, Microsoft, Intulse, and various security systems. The IT Support Specialist will troubleshoot issues, coordinate vendor support, improve database quality, and proactively monitor systems to ensure continuity of operations.
JOB DUTIES AND RESPONSIBILITIES
- Act as primary contact between Good Samaritan Services and Flagstream Technologies, coordinating service requests and ensuring timely resolution.
- Support and maintain organizational technology platforms, including Rock, Microsoft 365, Intulse phone system, and security systems.
- Respond to staff requests for technical assistance, troubleshooting hardware, software, and connectivity issues.
- Train and support staff in the use of organizational systems to ensure effective utilization.
- Maintain accurate records of hardware, software, licenses, and system access. Develop and modify databases (programming development & coding)
- Assist with onboarding and offboarding employees regarding technology (accounts, permissions, equipment, etc.).
- Proactively monitor systems to minimize downtime and disruptions.
- Work with the Operations Administrative Assistant to identify technology needs and recommend improvements.
- Support organizational initiatives related to technology, data security, and compliance.
REQUIREMENTS
- Associate’s degree or equivalent experience in Information Technology, Computer Science, or related field preferred.
- At least 2 years of IT support experience, preferably in a non-profit or multi-site environment.
- Programming experience in coding projects
- Strong knowledge of Microsoft 365 applications and general IT systems administration.
- Excellent troubleshooting, problem-solving, and communication skills.
- Ability to prioritize multiple tasks and work independently.
- Commitment to Good Samaritan Services’ mission and values.
WORK ENVIRONMENT
Based at Good Samaritan Services’ main office with occasional travel to other sites as needed.
Position may require evening or weekend availability in case of emergencies.
