JOB DESCRIPTION: Chief Advancement Officer

Reports to: Chief Executive Officer

Status: Full-time

Travel expectations: The Chief Advancement Officer is responsible for leading fundraising efforts and managing staff across our 5 locations in Lancaster & Chester Counties.

The Opportunity:

This is an exciting opportunity for someone eager to spearhead growth and advancement at a mission-driven and innovative organization with ambitious plans to expand our impact in the communities we serve. We are committed to offering a competitive salary, which will reflect the experience and skills the successful candidate brings to the organization.

We provide an exceptional benefits package, including nearly 100% employer-paid health insurance, a retirement plan with a company match of up to 3%, life insurance, long-term and short-term disability insurance, paid time off, holiday pay, an Employee Assistance Program, and tuition reimbursement. This role offers significant growth potential, as the successful candidate will have the opportunity to shape and lead our future.

About Good Sam:

Established in 2002, Good Samaritan Services (Good Sam) has been dedicated to compassionately responding to homelessness and poverty. Inspired by the Parable of the Good Samaritan, our mission is rooted in the imperative to “Go and do likewise,” demonstrating love and care for our neighbors in need.

What began as a modest emergency shelter for 5 men in Phoenixville has since flourished into a comprehensive organization serving up to 300 men, women, and children daily across five locations: Phoenixville, Kennett Square, Coatesville, Ephrata, and Lancaster City.

With a staff of over 40 dedicated individuals and supported by hundreds of volunteers, Good Sam owns 15 properties utilized for short-term housing, providing over 100 beds of safe housing every night. In addition, Good Sam provides $250,000 annually in rental assistance to help individuals and families avoid homelessness.

Our commitment to excellence is reflected in our Seal of Excellence accreditation from the Pennsylvania Association of Nonprofit Organizations (PANO), a recognition of our exceptional management practices. Funded predominantly by private donations, our $3.4 million budget fuels our transformative programs and services.

At Good Sam, we offer a holistic approach to addressing homelessness and poverty. Our comprehensive programs encompass relationship-based case management, professional counseling, food provision, and financial empowerment initiatives such as the Matched Savings Program and Microloan Program. This comprehensive approach has enabled us to assist thousands of individuals and families, facilitating their transition from crisis to stability.

Notably, 25% of our staff are graduates of our program, exemplifying the transformative impact of our work. Annually, we serve over 800 individuals, ranging from those experiencing street homelessness to families facing housing insecurity.

Moving forward, we have an ambitious strategic plan which calls for us to increase our impact and serve more people in our communities. As a result, the Chief Advancement Officer will be expected to not only meet the current budget requirements but also spearhead significant growth in our fundraising efforts.

Position Summary:

The Chief Advancement Officer (CAO) at Good Sam is a strategic leader responsible for developing and executing a comprehensive fundraising strategy to meet the organization’s annual revenue goal of $3.4 million. The CAO will lead and inspire a team focused on Fundraising & Donor Relations, Marketing & Communications, Grants Management, Volunteer Stewardship, and Networking to advance Good Sam’s mission of compassionately responding to homelessness and poverty. This individual will cultivate relationships with donors, foundations, community leaders, and volunteers to increase awareness, support, and financial stability for the organization.

The CAO will oversee all aspects of fund development, including annual giving, major gifts, planned giving, capital campaigns, special events, and grant writing.

They will also play a key role in enhancing Good Sam’s public presence and brand recognition. As a member of the Leadership Team, the CAO will collaborate closely with staff across all locations to align fundraising efforts with programmatic and community engagement goals.

The ideal candidate is an innovative and driven leader with a proven track record in fundraising and development, exceptional communication skills, and the ability to build meaningful partnerships to support Good Sam’s ongoing growth and impact.

Key Accountabilities:

Fundraising & Donor Relations

Develop and implement an annual fund development plan to ensure fiscal health and future growth.

• Oversee strategies for annual funds, major gifts, planned giving, capital needs, donor prospecting, events, campaigns, grants, and volunteer opportunities.
• Lead donor stewardship efforts, ensuring continuous engagement, recognition, and upgrades.
• Create regular appreciation and recognition initiatives for donors/volunteers.
• Expand revenue streams through sponsorships, partnerships, and in-kind donations.
• Manage timely donor acknowledgment processes.
• Enhance Good Sam’s brand recognition and identify new donor prospects.
• Build relationships with churches, seeking speaking opportunities.

Board of Directors Relations

Participate in the Board’s Development Committee to set and achieve fundraising goals.

• Provide fundraising training to Board members and leadership volunteers.
• Present Development reports to the Board and attend meetings.
• Assist the Board in identifying and researching new members.

Staff Management & Leadership

• Supervise a team of seven, ensuring training and development opportunities.
• Set performance goals, conduct reviews, and facilitate regular team meetings.

Marketing & Communications

• Supervise the Director of Marketing to ensure brand consistency and accuracy.
• Collaborate with the development team to create outreach strategies for fundraising campaigns that go beyond print & digital marketing tactics, ensuring an integrated approach to engaging the community, donors, volunteers, and partners to maximize campaign success.

Grants Management

• Supervise Grant Writers and ensure reporting requirements are met.
• Foster collaboration between Grant Writers and Program/Operations staff.
• Inform Program/Operations staff of specific grant stipulations when necessary.
• Identify new grant opportunities.

Volunteer Stewardship

• Establish volunteer recognition and cultivation processes.
• Ensure volunteer standards are met across all locations.

Networking

• Represent Good Sam at community events (Chamber, Rotary, etc.).
• Deliver presentations and attend outreach events to expand network.
• Ensure Development Team participation in networking events.

Database Utilization/IT

• Master donor database management for research and note-taking.
• Identify and implement software needs for development/volunteer management.
• Train Development staff on relevant software programs.

Fundraising Events

• Plan and execute events with the support of Development Team and Committees: Taste of Phoenixville, Ephrata Eats, Golf Outing, Phoenixville Bed Races, Holiday Hustle Race Series, etc.
• Solicit event sponsorships and track revenue/expenses.

General Administration

• Analyze data for progress and trends, ensuring accurate record-keeping.
• Collaborate with Leadership Team to align financial support with community engagement needs.
• Assist with recruiting, hiring, and training staff when needed.
• Maintain compliance with company policies and support annual budget creation.
• Set annual goals for the Development Team aligned with budget objectives.

General Support to the CEO

• Handle duties assigned by the CEO.

Requirements:

• Bachelor’s degree and a minimum of 5 years of proven experience in fundraising, with a strong track record of securing substantial funding for non-profits or similar organizations.
• Demonstrated leadership experience supervising teams, with the ability to manage and drive initiatives that support an annual budget of $3.4 million.
• Passionate about Good Sam’s mission, with confidence in the organization’s goals and a proactive, goal-oriented mindset.
• Proven success in fundraising, relationship building with board members, donors, and stakeholders, and working both independently and as part of a team.
• Strong strategic thinking, problem-solving, and time management skills with the ability to troubleshoot, execute plans, and exceed budget goals.
• Excellent verbal and written communication skills, along with strong interpersonal abilities to connect with people and build lasting relationships.
• Proficient in marketing, social media, and donor database software, with a solid grasp of development tools and systems.
• Valid driver’s license, access to a vehicle, and proof of auto insurance.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor’s (Required)

Experience:

• Fundraising: 5 years (Required)

Ability to Commute:

• Chester County, PA (Required)

Ability to Relocate:

• Chester County, PA: Relocate before starting work (Required)

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JOB DESCRIPTION – PROGRAM COORDINATOR  

Reports to: Director of Program for Lancaster County or Chester County  

Status: Full-Time (40 hours/week) Exempt  

Purpose: The purpose of the Program Coordinator is to help with the heightened level of activity that comes from participants, donors, and volunteers at our locations in Lancaster County or Chester County and engage with volunteers and coordinating volunteer projects. 

JOB DUTIES AND RESPONSIBILITIES   

1. Receive all donations coming into Lancaster County or Chester County locations or make other arrangements for receiving donations. 

2. Distribute and organize all donations throughout all Lancaster County or Chester County 

3. Oversee and Coordinate Volunteer Projects 

• Evaluate the Volunteer Policy and make modifications as needed. 

• Ensure volunteer contact information is captured and stored in database, including contact information, release forms, and hours of service. 

• Organize, process, track, and file all required mentor or other volunteer paperwork: background checks, child clearances, etc. 

• Coordinate volunteer projects through collaboration with Community Engagement Coordinator & Facility Manager and communicate needs for each project. 

• Create a clear plan for the volunteer day and gather all supplies ahead of time 

• Lead volunteer groups the day-of and arrive early  

• Be available at all times during volunteer project to connect with volunteers groups the day-of and arrive early (some evenings and weekends) 

• Clean up after the project 

4. Oversee Mentors and Recurring Volunteer Opportunities 

• Receive recruitments from Community Engagement Coordinator, train, and retain volunteers and mentors (includes creating a clear on-boarding plan for new volunteers). Connect on a regular basis.  

• Work with Program team to match mentors with participants 

• Collaborate with Marketing and Communications team to promote volunteer opportunities. 

5. Assist staff with supportive services to program participants.  

6. Meet regularly with Program staff to share and stay up to date with current needs of Lancaster County or Chester County locations.  

7. Provide welcome baskets, move out baskets, and other identified items by staff to the participants.  

8. Make sure rooms are ready for move in of participants. 

9. Assist with planning, organizing, and implementing program events and creating participant activity calendar. 

10. Enter donor information into database as donations are received and coordinate with Community Engagement Coordinator to ensure donors get thank you notes.  

11. Oversee and coordinate the delivery, collection and distribution of pantry items.  

12. Retrieve and organize mail that is delivered to PO box and office/house locations. 

13. Order supplies, materials and equipment for staff. 

14. Other duties as defined by management.  

REQUIREMENTS  

• Outgoing and friendly personality; able to make quick connections with people  

• Able to express gratitude  

• Willingness to be flexible and pivot with grace 

• Strong organizational skills and attention to detail  

• Basic working knowledge of computer technology, databases and software including current Microsoft Office and willing to learn organization’s database, etc.  

• Strong written and verbal communications skills  

• Ability to plan, coordinate and lead volunteer groups  

• Ability to speak about the mission of Good Sam accurately and with passion  

• This role requires frequent movement, occasionally lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds when transporting materials and/or setting up for events  

• Training in the use of passive restraints, cardiopulmonary resuscitation (CPR), First Aid. 

• An understanding and commitment to the mission of Good Sam and the community you will be serving.   

EDUCATIONAL REQUIREMENTS  

• Preferred education – High School Diploma  

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