Position Title: Director of Development
Reports to: Chief Advancement Officer (CAO)
Status: Full-Time Salary, Exempt

About Good Samaritan Services

Good Samaritan Services compassionately responds to those at risk of/or experiencing homelessness across Lancaster and Chester Counties. Through a holistic stepwise approach, we walk alongside our neighbors, empowering them on their journey from crisis to stability. Good Sam currently supports, men, women and families. Good Sam’s five offices are in the Phoenixville, Coatesville, Kennet Square, Ephrata and Lancaster City communities. Our program spans the continuum of support including Street Outreach, Short-term Housing, Supportive Housing, and the continued engagement of our program Alumni. Notably, 25% of Good Sam’s Staff are graduates of our program, providing an invaluable perspective and depth of experience to deliver our services. Good Sam is proud of our shared philosophy of “Love your Neighbor” and holds as its core values gratitude, stewardship, generosity, partnership, compassion and faith.

Good Sam is a growing organization with a current operating budget of approximately $3.7million, of which the development department generates nearly $3.5 million annually. In addition to our current impact Good Sam is actively engaged in advancing its current strategic plan, which focuses of growing to serve all participants, in all levels of our programs, across each of the five communities we serve.

Position Overview

The Director of Development plays a pivotal role in executing the day-to-day development efforts at Good Samaritan Services. Reporting directly to the Chief Advancement Officer (CAO), this position will manage key elements of the organization’s development efforts, including oversight of special events, donor stewardship and solicitation as well as public communication of our mission and impact. This position will work peer-to-peer with a strong team of professionals including a Director of Marketing and Engagement (who supervises a Marketing Coordinator), two county specific Grant Writers and a Development Administrative Assistant.

In addition to this position’s key role in meeting annual revenue goals, the Director of Development will serve as a key support in an upcoming Capital Campaign, helping to coordinate efforts as well as engage donors and community partners in this transformational initiative.

Good Sam seeks a mission-driven, team-oriented development professional who excels in communication, enjoys building authentic relationships, and bring a positive energy to everything they do.

Key Responsibilities

• Annual Development Initiatives-Execute development initiatives that align with Good Samaritan Services’ mission and strategic priorities and to meet annual revenue goals. This includes special events, campaigns, and other projects.
• Donor Management-Manage and expand a diverse portfolio of donors giving up to $10,000 annually, with a concurrent focus on identifying prospective major donors ($10,000+ annually).
• Public Engagement and Representation-Along with the CEO, CAO, and other members of the leadership team, serve as an ambassador for Good Sam, delivering engaging public presentations, representing the organization at events, meetings, and partnership opportunities.
• Capital Campaign Support– Provide operational and solicitation support for the upcoming Capital Campaign through donor engagement, campaign coordination, communications, and stewardship initiatives that drive campaign success.
• Collaborative Team Leadership– Lead effectively within a fast-paced, collaborative team environment to align philanthropic, programmatic, and organizational priorities and embrace shared accountability for success.
• Organizational Culture– Demonstrate behavior that reflects and promotes an organizational culture that embraces Good Sam’s core values
• Additional Responsibilities– Participate in organization-wide initiatives, activities, and other duties assigned by the CAO to ensure the continued advancement of Good Sam’s mission and values.

Qualifications

• 5–7 years of progressive experience in development or related nonprofit leadership.
• Proven success in managing and growing a portfolio of donors providing up to $10,000 in annual support with the concurrent identification of major giving prospects ($10,000+).
• Demonstrated history of securing $25,000+ gifts.
• Demonstrated experience in planning and executing events capable of generating $100,000+ in net revenue prioritizing long term donor stewardship and growing donor retention.
• Strong public speaking skill with the demonstrated aptitude and comfort to give public presentations to groups of 25-100 individuals.
• History of effectively managing multiple projects and priorities in a fast-paced, collaborative team.
• Strong written and verbal communication skills with ability to provide examples of communications targeted to donors, community and team members.
• History of effective teamwork and contribution to shared development and organization wide efforts.
• Demonstrated history of implementing Good Sam’s core values throughout prior work experience.
• Demonstrated ability to quickly and effectively build internal and external relationships in a dynamic environment across a diverse service area.

Requirements

• Bachelor’s degree required.
• Reliable transportation and the ability to travel throughout service area regularly.

• Physical requirements of the role include the ability to lift up to 30lbs and stand for extended periods of time.
• Work Week Commitment: Standard work hours Monday- Friday, with the ability to support occasional evening, morning and weekend commitments with advanced notice

Key Attributes for Success

• Mission-Focused: Driven by a personal alignment with Good Sam’s mission and values.
• Collaborative Leader: Team-first mindset with a passion for helping others succeed and a belief in the power of collective impact.
• Relationship-Oriented: Skilled in building trust and maintaining long-term relationships with donors, partners, and colleagues.
• Proactive & Organized: Takes initiative, meets deadlines, and brings strong organizational skills to complex tasks.
• Adaptable: Comfortable navigating change and contributing to growth in a dynamic, evolving organization.

Compensation & Benefits

Good Samaritan Services offers a competitive compensation package reflective of the skills experience of the chosen candidate.

To Apply

Click here to submit your resume and a cover letter via Indeed expressing your interest in the position. 

JOB DESCRIPTION – IT & Database Specialist

Reports to: Chief Program & Impact Officer

Status: Non-exempt

Purpose: The IT & Database Specialist ensures that all Good Samaritan Services’ technology systems and platforms run smoothly and that staff have the tools they need to effectively carry out their work. This position will serve as the primary liaison with Flagstream Technologies, our IT vendor, and will develop working knowledge of all platforms used across the organization, including Rock, Microsoft, Intulse, and various security systems. The IT Support Specialist will troubleshoot issues, coordinate vendor support, improve database quality, and proactively monitor systems to ensure continuity of operations.

JOB DUTIES AND RESPONSIBILITIES

• Act as primary contact between Good Samaritan Services and Flagstream Technologies, coordinating service requests and ensuring timely resolution.
• Support and maintain organizational technology platforms, including Rock, Microsoft 365, Intulse phone system, and security systems.
• Respond to staff requests for technical assistance, troubleshooting hardware, software, and connectivity issues.
• Train and support staff in the use of organizational systems to ensure effective utilization.
• Maintain accurate records of hardware, software, licenses, and system access. Develop and modify databases (programming development & coding)
• Assist with onboarding and offboarding employees regarding technology (accounts, permissions, equipment, etc.).
• Proactively monitor systems to minimize downtime and disruptions.
• Work with the Operations Administrative Assistant to identify technology needs and recommend improvements.
• Support organizational initiatives related to technology, data security, and compliance.

REQUIREMENTS

• Associate’s degree or equivalent experience in Information Technology, Computer Science, or related field preferred.
• At least 2 years of IT support experience, preferably in a non-profit or multi-site environment.
• Programming experience in coding projects
• Strong knowledge of Microsoft 365 applications and general IT systems administration.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to prioritize multiple tasks and work independently.
• Commitment to Good Samaritan Services’ mission and values.

WORK ENVIRONMENT

Based at Good Samaritan Services’ main office with occasional travel to other sites as needed.

Position may require evening or weekend availability in case of emergencies.

Interested? Click here to apply!

JOB DESCRIPTION: RESOURCE COORDINATOR

Reports to: Director of Program

Status: Full-time. Schedule will be negotiated. Non-Exempt

Purpose: Provides direct case management services to Good Sam participants. The Resource Coordinator will manage a case load in various stages of the continuum of care Good Sam provides (shelter, housing, etc.) Works collaboratively with all staff members.

JOB DUTIES AND RESPONSIBILITIES

1. Demonstrate a high level of commitment to the success of our participants by:
2. Developing a case management plan that outlines steps to help our participants achieve their goals.
3. Help the participants understand all the services that are available to them, both inside the organization and outside the organization.
4. Keep participants informed on any organizational programs that are happening.
5. Show strong commitment to tracking activity and collecting data on internal and external database systems.
6. Maintains clear communication with participants and staff.
7. Be knowledgeable of the central intake process for the county and maintain relationships with referral partners. Be quick to respond to County Providers with referrals into Emergency Housing.
8. Collect program fees and give receipts to participants as appropriate.
9. Be mindful of the responsibility the position holds in terms of donor, volunteer and community relations.
10. Attend staff meetings.
11. Represent Good Sam at partner meetings.
12. Meet regularly with the Director of Programs for supervision.
13. Assist to keep all policies and procedures relevant and current.
14. All other duties and responsibilities assigned by leadership.

REQUIREMENTS

• Ability to establish and maintain good working relationships with participants as they fulfill the goals of their case management plan.
• Embodies Good Sam’s core values: Faith, Compassion, Generosity, Partnership, Gratitude, Stewardship
• Ability to assume responsibility and make decisions.
• Ability to establish and maintain cooperative working relationships with staff.
• Ability to understand and willingness to support the mission and goals of the Good Samaritan Services.
• Ability to multitask.
• Ability to express ideas orally and in writing
• Must provide office with a copy of current auto insurance.
• Knowledge of the social service network in Chester County/Lancaster County and southeastern Pennsylvania as well as other resources appropriate to meet participants needs.
• Be free of outstanding warrants for arrest, and have a clean child clearance check.
• After hiring the Resource Coordinator will be trained in the use of passive restraints and cardiopulmonary resuscitation (CPR), First Aid.

EDUCATIONAL REQUIREMENTS

• Minimum – High School diploma and previous non-profit experience.
• Preferred – Bachelor’s degree in Human Services, Ministry, or other related field.
• Experience helping those in trauma, homelessness, domestic violence, sex trafficking victims, and other areas.
• Spanish speaking preferable but not required

Interested? Click here to apply!

JOB DESCRIPTION:  Shelter Overnight Monitor

Reports to: Supervisor of Winter Shelter

Status: Part-time and seasonal, exempt.  Shifts will occur between 7:00 pm and 7:00 am every day of the week, January 1st – February 29th.

Purpose: Manage and supervise the Emergency Winter Shelter program during the hours of 7:00 pm and 7:00 am, ensuring the safety and well-being of all participants, volunteers and staff members.    

JOB DUTIES AND RESPONSIBILITIES

1. Fully comprehend the GSS policies and procedures and ensure that participants abide by them.
2. Fully comprehend GSS core values and practice them while interacting with participants.
3. Report any infraction to Supervisor of Winter Shelter.
4. For serious violations, the Overnight Monitor will be responsible for coordinating the removal of the participant. Overnight Monitor must understand the protocol for dealing with emergency situations.
5. Complete all tasks assigned by the Supervisor of Winter Shelter
6. Maintain cleanliness of the property – both inside and outside.
7. Make sure all documentation is recorded (intake, incidents, etc.)
8. Provide emergency medical assistance to participants, including CPR (if certified) and first aid.
9. Prepare beds, including linens, for participants as needed.
10. Clean up participant’s abandoned belongings and dispose of appropriately.
11. Communicate with the Supervisor of Winter Shelter/ Outreach Resource Coordinator to discuss ongoing needs/concerns.
12. Must refrain from the following:
13. Use of violence, threats of violence, profanities, and weapon possession.
    1. Lending or giving money or other personal property to a participant.
    2. Breaking the confidentially agreement signed at the time of employment.

EDUCATION/EXPERIENCE

1. An understanding of recovery from addictions and mental illness is helpful.
2. Ability to organize and prioritize tasks.
3. Ability to work effectively with the Supervisor of Winter Shelter and Outreach Resource Coordinator and other staff.
4. Have good judgment and restraint in dealing with participants.
5. Skill in verbal communication.
6. After hiring, the Shelter Overnight Monitor will be trained in the use of de-escalation techniques and the use of Narcan.

Interested? Click here to apply! Or email JanessaC@GoodSamServices.org