JOB DESCRIPTION: Director of Facilities – Full Time 40 hours per week

Reports to: Chief Executive Officer (CEO)

Status: Full-time – Exempt

Purpose: The Director of Facilities is responsible for the oversight, care, and strategic planning for Good Samaritan Services’ 16 properties. This role ensures that all facilities are safe, well-maintained, and aligned with organizational goals. In addition to supervising maintenance staff, the Director will play a key role in repairs, capital planning, compliance with zoning and building codes, and collaboration with program and development teams on facilities-related projects.

JOB DUTIES AND RESPONSIBILITIES

Leadership & Oversight

• Supervise and support two Facilities Managers.
• Set priorities and manage workloads across properties to ensure efficient operations and timely maintenance.
• Develop and manage annual and multi-year capital improvement plans in coordination with the Leadership and Facilities Committee.

Property Maintenance & Safety

• Ensure that all properties are properly maintained, attractive, and compliant with safety standards.
• Provide hands-on assistance with maintenance projects.
• Ensure there is an efficient way for staff to report maintenance issues (ticketing system on Rock)
• Respond to emergency maintenance issues and ensure proper systems are in place for after-hours needs.
• Evaluate which projects can be completed in-house vs. through outside contractors.
• Establish and maintain a comprehensive list of annual service items (furnaces, dryer vents, etc.).

Capital Improvements Planning & Project Management

• Lead long-term planning efforts for capital improvements and renovations.
• Coordinate with program staff to ensure facility projects support service delivery needs.
• Work with development staff to support grant proposals and donor reporting related to capital improvements.

Regulatory Compliance

• Maintain familiarity with local building codes, zoning regulations, and inspection requirements.
• Ensure compliance with all applicable regulations and permit processes.

Collaboration & Communication

• As a member of the Facilities Committee, you will attend meetings and provide updates on projects and priorities.
• Collaborate with staff across departments and provide clear communication on project timelines and expectations.
• Help to coordinate volunteer workdays and ensure proper planning and supervision of volunteer-led facility tasks.
• Develop and maintain strong partnerships with local vendors, contractors, and suppliers across Lancaster and Chester Counties to support ongoing facilities needs and capital projects.

Qualifications

• Minimum of 5 years of experience in facilities management, property maintenance, or construction oversight.
• Demonstrated ability to manage teams and contractors.
• Hands-on experience with home repairs (e.g., carpentry, electrical, painting, plumbing).
• Strong organizational, leadership, and project management skills.
• Knowledge of building codes, zoning laws, and local permitting processes.
• Skilled in communication, both verbal and written.
• High school diploma or equivalent required; additional training or certification in facilities management or construction is a plus.
• Valid Driver’s License required.

JOB DESCRIPTION: RESOURCE COORDINATOR—LANCASTER COUNTY

Reports to: Director of Program

Status: Full-time. Schedule will be negotiated. Non-Exempt

Purpose: Provides direct case management services to Good Sam participants. The Resource Coordinator will manage a case load in various stages of the continuum of care Good Sam provides (shelter, housing, etc.) Works collaboratively with all staff members.

JOB DUTIES AND RESPONSIBILITIES

1. Demonstrate a high level of commitment to the success of our participants by:

• Developing a case management plan that outlines steps to help our participants achieve their goals.
• Help the participants understand all the services that are available to them, both inside the organization and outside the organization.
• Keep participants informed on any organizational programs that are happening.

2. Show strong commitment to tracking activity and collecting data on internal and external database systems.

3. Maintains clear communication with participants and staff.

4. Be knowledgeable of the central intake process for the county and maintain relationships with referral partners. Be quick to respond to County Providers with referrals into Emergency Housing.

5. Collect program fees and give receipts to participants as appropriate.

6. Be mindful of the responsibility the position holds in terms of donor, volunteer and community relations.

7. Attend staff meetings.

8. Represent Good Sam at partner meetings.

9. Meet regularly with the Director of Programs for supervision.

10. Assist to keep all policies and procedures relevant and current.

11. All other duties and responsibilities assigned by leadership.

REQUIREMENTS

• Ability to establish and maintain good working relationships with participants as they fulfill the goals of their case management plan.
• Embodies Good Sam’s core values: Faith, Compassion, Generosity, Partnership, Gratitude, Stewardship
• Ability to assume responsibility and make decisions.
• Ability to establish and maintain cooperative working relationships with staff.
• Ability to understand and willingness to support the mission and goals of the Good Samaritan Services.
• Ability to multitask.
• Ability to express ideas orally and in writing
• Must provide office with a copy of current auto insurance.
• Knowledge of the social service network in Chester County/Lancaster County and southeastern Pennsylvania as well as other resources appropriate to meet participants needs.
• Be free of outstanding warrants for arrest, and have a clean child clearance check.
• After hiring the Resource Coordinator will be trained in the use of passive restraints and cardiopulmonary resuscitation (CPR), First Aid.

EDUCATIONAL REQUIREMENTS

Minimum – High School diploma and previous non-profit experience.

Preferred – Bachelor’s degree in Human Services, Ministry, or other related field.

Experience helping those in trauma, homelessness, domestic violence, sex trafficking victims, and other areas.

Spanish speaking preferable but not required.

To apply, send resume to Christy Hambrick at christyh@goodsamservices.org or click here to apply on Indeed